slvipa Privacy Policy

For the purposes of this Privacy Policy, the following terms have the meanings assigned to them below:

• "slvipa," "we," "us," or "our" refers to the slvipa online gaming platform, its operators, and authorized representatives operating under PAGCOR authorization in the Philippines.
• "Platform" refers to the slvipa website at https://slvipa.net and all associated pages, services, and digital touchpoints operated by slvipa.
• "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, contact details, date of birth, government identification numbers, financial data, and device identifiers.
• "Sensitive Personal Information" has the meaning ascribed to it under RA 10173, including government-issued identification numbers, financial account details, and information related to health or criminal records where applicable.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" refers to the natural person to whom the Personal Data relates — in most cases, a registered slvipa player or site visitor.
• "NPC" refers to the National Privacy Commission of the Philippines, the independent government body that administers and enforces RA 10173.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority that licenses and supervises online gaming operations in the Philippines.
• "DPO" refers to slvipa's designated Data Protection Officer, who is responsible for overseeing compliance with this Privacy Policy and RA 10173.
• "Cookies" refers to small text files placed on your device by the Platform to store session and preference data, as described further in Section 7.

slvipa collects Personal Data through various touchpoints across the Platform. The categories of data we collect are detailed below:

2.1 Registration & Identity Data

When you create a slvipa account, we collect:

• Full legal name as it appears on a government-issued Philippine identification document
• Date of birth (used to verify the mandatory 21+ age requirement)
• Email address and mobile phone number
• Residential address in the Philippines
• Username and password (stored in hashed form; slvipa never stores passwords in plaintext)

2.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and Philippine anti-money laundering regulations, we collect:

• Copies of government-issued photo identification (e.g., Philippine passport, UMID, SSS ID, driver's license, PhilHealth ID, voter's ID)
• Proof of address documents (e.g., utility bills, bank statements, BIR documentation dated within 90 days)
• Selfie photographs or liveness check data used for facial verification where required
• Source of funds documentation where required for high-value transactions

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references
• GCash account references, PayMaya account references, bank account numbers (BPI, BDO, Metrobank), and card identifiers (Visa, Mastercard) used for transactions
• Wagering history, game session records, and account balance history
• Bonus and promotional credit history

2.4 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session logs including login timestamps, page visits, and feature interactions
• Cookie identifiers and similar tracking technology data (see Section 7)

2.5 Communications Data

• Records of your communications with slvipa customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaint records
• Records of marketing communication preferences and opt-in/opt-out status

slvipa collects your Personal Data through the following means:

3.1 Directly From You

The majority of Personal Data we hold is provided directly by you during the following interactions:

• Completing the account registration process on the Platform
• Submitting KYC verification documents when requested
• Making deposits, placing wagers, or requesting withdrawals
• Contacting slvipa customer support via live chat or email
• Participating in promotions, surveys, or competitions
• Updating your account profile or preferences

3.2 Automatically Through Platform Use

When you use the slvipa Platform, certain technical data is collected automatically through cookies, log files, and similar technologies. This includes session data, device information, IP address, and behavioral data such as pages visited and games played. Please refer to Section 7 for a full description of our cookie practices.

3.3 From Third Parties

In certain circumstances, slvipa may receive Personal Data about you from trusted third-party sources, including:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) — to confirm transaction status and payment method ownership
• Identity verification service providers — to assist in KYC and age verification processes as required by PAGCOR
• Fraud prevention and AML screening providers — to identify unusual patterns or high-risk transactions
• PAGCOR and other regulatory bodies — where required by law or regulatory obligation

slvipa uses your Personal Data only for purposes that are necessary, proportionate, and aligned with the legal bases described in Section 5. The specific purposes for which we use your data are set out below:

slvipa does not use your Personal Data to build advertising profiles for sale to third-party marketers, nor do we share data with data brokers or ad networks outside of the Platform.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, slvipa processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and slvipa — that is, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal Obligation: slvipa is required by PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other Philippine laws to collect, retain, and in some cases share certain categories of Personal Data.
• Legitimate Interests: slvipa processes certain data for legitimate business interests, including fraud prevention, platform security, and analytics, where such interests are not overridden by your rights and freedoms.
• Consent: Where slvipa relies on consent as the basis for processing — for example, for optional marketing communications — you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, update your preferences in your account settings or contact support.

slvipa does not sell, rent, or trade your Personal Data. We share data only in the limited circumstances described below:

6.1 Service Providers and Processors

slvipa engages third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — for processing deposits and withdrawals
• Game content providers: Licensed slot, live casino, and bingo game suppliers — game play data is shared only to the extent necessary to deliver the game service
• Identity verification providers: Third-party KYC and age verification platforms that assist in meeting PAGCOR compliance obligations
• IT and infrastructure providers: Cloud hosting, database, and security service providers who process data in the course of maintaining Platform infrastructure
• Customer support platforms: Live chat and email support tools used to manage player communications

All service providers are contractually required to process data only as instructed by slvipa, to implement appropriate security measures, and to comply with applicable Philippine data protection law.

6.2 Regulatory and Legal Disclosure

slvipa may disclose your Personal Data to government authorities, law enforcement agencies, or regulatory bodies including PAGCOR and the Anti-Money Laundering Council (AMLC) where we are legally required or compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other financial crimes.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of slvipa's business, Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to data handling practices as a result.

The slvipa Platform uses cookies and similar technologies to deliver a secure, functional, and personalized experience. Below is an overview of the types of cookies we use:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect your experience on the Platform but will not prevent you from accessing core gaming features. For detailed instructions on managing cookies, refer to your browser's help documentation.

slvipa does not use third-party advertising cookies or tracking pixels that share your browsing behavior with external advertising networks.

slvipa retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal and regulatory obligations, and resolve any disputes or enforce our agreements.

Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years after account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of 5 years from account closure or the end of the business relationship.
• Customer support communications: Retained for 2 years from the date of the interaction, unless the communication is relevant to an ongoing dispute or investigation.
• Marketing preferences and consent records: Retained for 3 years from the date of last interaction or until consent is withdrawn, whichever is earlier.
• Technical and session logs: Retained for 12 months from the date of generation, unless required for security investigations.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with slvipa's data disposal procedures. Where anonymization is applied, the resulting data is no longer considered Personal Data and may be retained for analytical purposes without restriction.

slvipa takes the security of your Personal Data seriously. We implement a layered security framework that combines technical, organizational, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction.

9.1 Technical Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slvipa Platform
• AES-256 encryption at rest for sensitive data stored in our databases
• Bcrypt password hashing — your password is never stored in readable form
• Multi-factor authentication (MFA) available for account login
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Automated fraud detection and anomaly monitoring systems operating 24/7
• Web Application Firewall (WAF) and DDoS protection

9.2 Organizational Measures

• Access to Personal Data is restricted to authorized personnel with a documented need-to-know requirement
• All slvipa employees with access to Personal Data undergo regular data privacy and security training
• Third-party service providers are vetted for security compliance before engagement and subject to contractual data processing obligations
• A formal data breach response plan is in place. In the event of a data breach that poses a risk to your rights, slvipa will notify the NPC and affected Data Subjects within the timeframes prescribed under RA 10173.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your Personal Data held by slvipa. To exercise any of these rights, contact our Data Protection Officer as described in Section 14. slvipa will respond to all verified rights requests within 15 business days.

slvipa's primary operations and data infrastructure are based in the Philippines. However, certain service providers engaged by slvipa — such as cloud infrastructure providers, game content suppliers, and identity verification platforms — may process data in jurisdictions outside the Philippines.

Where Personal Data is transferred outside of the Philippines, slvipa ensures that:

• The recipient country provides an adequate level of data protection as determined under RA 10173 and NPC guidelines, or
• Appropriate contractual safeguards are in place, such as standard contractual clauses or binding corporate rules that require the recipient to protect the data to a standard equivalent to Philippine law, or
• The transfer is necessary for the performance of your contract with slvipa (e.g., processing a payment via an international card network)

You may request information about the specific safeguards in place for any international data transfer by contacting our Data Protection Officer.

The slvipa Platform is strictly intended for individuals who are 21 years of age or older, as required by Philippine law and PAGCOR regulations. slvipa does not knowingly collect Personal Data from persons under 21 years of age.

As part of the mandatory KYC process, all registering players are required to verify their date of birth and submit government-issued identification confirming their age. Any account found to have been registered by a person under 21 will be immediately suspended, all associated data will be treated in accordance with Section 8 retention requirements, and any deposited funds will be returned to the original payment source.

If you believe that slvipa has inadvertently collected Personal Data from a person under 21, please notify our Data Protection Officer immediately at the contact details in Section 14. We will investigate and take appropriate action, including deletion of the relevant data, as a matter of priority.

slvipa reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever the policy is revised.

Where a material change is made to this Privacy Policy — such as a new category of data being collected, a new purpose for processing, or a change in how we share data — slvipa will notify registered players via email to the address on file and/or via a prominent notice on the Platform at least 14 days before the change takes effect.

Your continued use of the slvipa Platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the updated policy, you may close your account by contacting customer support prior to the effective date of the change.

Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way slvipa handles your Personal Data, you may contact our designated Data Protection Officer through the following channels:

When submitting a data rights request, please include your full name, registered email address, and a description of your request so that we can verify your identity and process your request efficiently. slvipa will not process data rights requests that cannot be verified to protect the security of all account holders.

If you are not satisfied with slvipa's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC can be reached through their official government channels.

This Privacy Policy was last reviewed and updated in January 2026. It is written in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.